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Customer Service Advisor

Division: Sales & Distribution

Location: Banbury

Would you like the opportunity to work with some of the world’s largest brands?

DCS Group is the UK’s leading Distributor, Manufacturer and Exporter of Health Beauty and Household products. As the uniquely appointed representatives for Procter & Gamble, Unilever, Johnson & Johnson, PZ Cussons, SC Johnson to name a few, DCS has unrivalled multi-channel insight and category expertise. Our latest exciting plans to develop and grow our new Food distribution business has seen major brands such as Whitworths and Danone joining forces with DCS.

DCS Group is passionate and proud about all that we do, the customers we serve and our people. Operating out of two amazing sites, we have the 26-acre Banbury Head Office and warehousing facilities as well as our new state of the art Health and Beauty manufacturing facility occupying 100,000 sq. ft based in Redditch.

As a family-owned business, we are very proud of our ethos, our people and 26 years of successive growth. We offer a very special opportunity of being able to join a welcoming, dynamic, fun place to work, and to work directly with the world’s biggest FMCG power brands.


We are currently looking to recruit an enthusiastic, reliable and team focused Customer Service Advisor to join us on a 12 month fixed-term contract, full-time on a rolling shift pattern of 08.00-16.00 and 09.00-17.00 at our Sales & Distribution division on site in Banbury. 


As a Customer Service Advisor, your duties will include:

  • Evaluate and process all incoming orders against system information ensuring it is in line with agreed pricing, lead times and order quantities
  • Acknowledge receipt of orders and provide Proof of Delivery 
  • Ensure all customer service queries and issues are resolved to an exceptional standard promptly and efficiently
  • Answer and transfer internal and external telephone calls and provide cover for Reception as required
  • Provide outstanding customer service to internal and external clients, building strong professional relationships

What we are looking for in our ideal Customer Service Advisor:

  • You will strive to deliver outstanding customer service to all your clients, whether they are in or outside of the business
  • You will have excellent verbal and written communication skills and have great Microsoft Office skills
  • You will be able to organise and prioritise your workload effortlessly
  • Working as part of a small, busy team will be important to you
  • You will be adaptable, resilient and thrive in an ever-changing environment

Core benefits of working for DCS Group:

As a family business, we place a great deal of importance on the well-being and happiness of our staff and the benefits they can enjoy.

  • Life Cover
  • Pension
  • Medical Cash Plan
  • Cycle to Work Scheme
  • Well-being
  • Subsidised Cafe including free breakfast
  • Staff Shop
  • Social Events


There’s no place quite like DCS Group and we’re proud of that, which is all down to the people who work here.  If you want to be part of our expanding company which offers exciting opportunities for career progression, we would love to hear from you!

To apply, complete the form below attaching your CV and detailing your salary expectations.  Alternatively, contact the Recruitment Team at or telephone 01789 208000 to request an application form.

Apply Now